Keep your receipt; you’ll need it for returns or exchanges.
What does “manufacturing defect” mean?
It means a consistently reproducible problem that the manufacturer or distributor will accept as a warranty liability. Although the manufacturer may replace an item for you that has physical damage, signs of electrical burns or short circuits, these types of problems are not covered under our warranty.
How long is the in-store warranty?
Radio transceivers, receivers, transmitters, tuners and amplifiers have a 10-day warranty against manufacturing defects through BigDawg Amps from the date you receive your order. Most products carry a factory warranty, available through the manufacturer. Your product will be replaced or repaired at our option or at the manufacturer’s option. Radio manufacturers will not authorize us to directly replace your radio more than 10 days from the date you receive your radio. During the initial 10-day warranty, BigDawg Amps can only warranty items that are in NEW condition, unmodified, with the original packaging materials, manuals, accessories, warranty cards, and UPC tags in NEW condition. Items not in new condition should be returned to the manufacturer for warranty service even if it is within the first 10 days of receipt.
**** Custom built products are not subject to returns or refunds. ****
Open Box, used and consignment items have a 7 day warranty against manufacturing defects unless a different warranty is specifically stated on your invoice.
All software, media, books, smartphone/tablet repair components, personal use items and special order purchases are final and may not be returned, however, you may have a warranty directly through the manufacturer. Personal use items include headphones and ear buds.
Most other items carry a 30 day warranty against manufacturer defects unless a different warranty is specifically stated on your invoice, order confirmation, or the product detail page on our website.
Radio Modifications void your warranty (especially radio modifications). While radio manufacturers will typically take the cause of any problem into consideration, there is no guarantee that they will warranty your radio if it has been modified, even if the modification was not the cause of the defect. Modified radios do not qualify for direct replacement unless BigDawg Amps performed the modification. We guarantee our modifications will not void the manufacturer’s warranty for a period of 1 year on new radios purchased from BigDawg Amps. However damaged caused by transmitting outside the designed frequencies may not be covered under warranty. Generally, radios that have been modified after purchase are not returnable. However, BigDawg Amps may accept your non-defective modified radio return and charge up to a 60% restocking fee in these cases.
If you purchased a radio elsewhere or did not purchase a radio modification at the same time you purchased your radio from BigDawg Amps – BigDawg Amps will only perform modifications on radios that have not had a prior modification attempted. If we find a prior modification has been attempted we will not modify your radio. The modification fee and any shipping charges are non-refundable at that point.
All returns must be shipped prepaid and insured for the full value of the product. If your return is lost or damaged on its way back to us, you’ll need to file a claim with your shipping company. You may incur shipping costs if you refuse a shipment or the package is returned as undeliverable.
Non-defective returns for refund or exchange are subject to a minimum 15% restocking fee but must be done within 30 days from your invoice date. If your order was shipped, refunds for orders shipped with free freight will be charged the shipping costs. Refusal of shipments may be subject to additional charges and refunds and exchanges for these items will not be processed until the shipment has returned to our dock.
If your order was damaged during shipping or appears to have been opened prior to delivery, please notify the delivery driver and report the problem to BigDawg Amps with 2 business days. Claims for items missing from your shipment must be reported to BigDawg Amps within 2 business days of delivery and the shipping box and all packaging materials must be retained until the claim is settled. Shipping cartons are designed to protect your item while in transit and damage to boxes or packaging materials is not grounds for a claim unless the actual item sustained damage.
What’s involved in returning an item that was shipped to me?
Simply request a return authorization. You can do this by completing the form located HERE or by emailing our customer service department. Once a return is authorized, specific instructions will be given to you for your particular return. Your return shipment must contain the RMA number, clearly marked, on the outside of the box or it will be refused.
Can you send me an advance replacement? In many cases, we can sell you a replacement item and ship it immediately in anticipation of you returning the original item for a refund. In rare cases (such as when we shipped you the wrong item), if you request an advance replacement, you agree to return the first item to us within 10 business days. If the item does not arrive back here within 10 business days, you agree to pay us for the cost of the replacement item that was originally sent to you. If you previously used a credit card with us, you agree that we can charge that credit card for the advance replacement.
Shipping charges are nonrefundable and you are responsible for the cost of shipping an item back to BigDawg Amps or to the manufacturer for warranty service. BigDawg Amps or the manufacturer will pay to ship the replacement back to you (inside the contiguous United States) if it is determined that your item is defective and covered under warranty. Warranty replacements shipped outside the contiguous United States, as well as any item that cannot be replaced under warranty will be charged shipping and handling fees before they are returned to the customer.
To request a return authorization, click HERE